Services
Support on
Demand
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Support on
Support on Demand (SOD)
In addition to our other services, we take care of the maintenance and support of IT environments. We emphasize on the words ‘on demand’, as we operate entirely based on the unique wishes and needs of your company. For example, we perform tasks based on call-out, manage the IT environment, monitor 24/7, (automatically) carry out updates, or provide support during staff shortages. We do this in cooperation with existing IT-departments too.
Minimizing downtime
Downtime in an IT environment can have significant negative consequences for business operations, translating directly into loss of productivity, revenue loss, and potential damage to reputation. Support on Demand (SOD) plays a crucial role in minimizing downtime by combining reactive and proactive actions. In the case of unexpected problems, we provide reactive support on call-out. Additionally, we can prevent any issues from becoming critical through 24/7 monitoring and providing proactive measures.
Our SOD Services
At IT=it, we have divided SOD into three contract types based on response time: SOD A, B, and C. We also offer SOD M, a supporting service that provides monitoring and supports the other three services. The response time is an indication of the maximum reaction time, as we respond as quickly as possible based on availability for each contract.
A
Support on Demand
- Response time within two working days
- Resolving issues based on call-out
- IT environment management
- Perform updates
- Custom advice
- Supporting organizational changes
- Assisting with staff shortages
B
Support on Demand
- Response time within one working day
- Resolving issues based on call-out
- IT environment management
- Perform updates
- Custom advice
- Supporting organizational changes
- Assisting with staff shortages
C
Support on Demand
- Response time within four hours
- Resolving issues based on call-out
- IT environment management
- Perform updates
- Custom advice
- Supporting organizational changes
- Assisting with staff shortages
M
Support on
demand
- 24/7 monitoring of the IT environment
- Proactively solving problems
- Proactively performing updates and patches
Monitoring and proactive work
SOD M, our monitoring service, is almost always offered in combination with SOD A, B, or C. We monitor technically, using traffic light information (red, yellow, green) to identify issues and take proactive measures to address any concerns.
Customization
Our SOD services are flexible and adaptable to the organization’s needs. We strive for customized solutions, working together with our clients to identify and fulfill their wishes, requirements, and needs. Our SOD contracts can be complemented with other services, such as migrating to the Cloud, Microsoft 365 support, or implementing a new IT infrastructure.
Communication
and reporting
Transparency is of great importance to us. Periodic discussions with our clients and clear invoicing ensure that our clients are informed about our activities. Additionally, our clients can reach out to us at any time to ask questions or ask for information.
The activities we perform are documented in a Support Agreement. This clearly outlines the arrangements we have collectively made about on-demand management. Nevertheless, we will never hide behind the fine print in a contract and will go the extra mile to guarantee the best possible support.
Contact
Ready to experience the power of custom IT solutions? Contact us today and optimize the IT infrastructure of your business. Our experts are ready to provide you with informed and non-binding advice.
